OUR POLICIES
 

✅PRIVACY POLICY

At NEWLANDS HOME BAKERY LTD, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you visit our bakery, interact with us online, or place an order.
 

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, delivery address, and payment details (when placing orders).

• Technical Information: IP address, browser type, and device information (when visiting our website).

• Order Information: Purchase history, preferences, and special instructions (e.g., dietary needs).
   

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Communicate with you about your order or account

• Send updates, offers, and promotions (if you opt in)

• Improve our products, services, and customer experience

• Comply with legal and regulatory requirements
   

3. Sharing Your Information

We do not sell your personal information. We may share your data only with:

• Payment processors (e.g., Stripe, PayPal) for secure transactions

• Delivery services for order fulfillment

• Email service providers to send you newsletters (if subscribed)

• Legal authorities, if required by law
   

4. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal information

• Unsubscribe from marketing emails at any time

• Request deletion of your personal data (subject to legal requirements)
   

To exercise these rights, please contact us at:
📧 info@newlandshomebakery.com
📞 0141 632 9148
 

5. Data Security

We take reasonable measures to protect your information from loss, misuse, or unauthorized access, including using secure servers and encrypted payment processing.
 

6. Cookies and Website Analytics

Our website may use cookies to enhance user experience and gather analytics. You can control cookie settings in your browser preferences.
 

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on our website with a revised "Effective Date."

8. Contact Us - 0141 632 9148

✅REFUND POLICY

At Newlands Home Bakery Ltd, customer satisfaction is very important to us. We take pride in our baked goods and strive to provide high-quality products every time. However, if you are not satisfied with your purchase, please review our refund policy below.

1. Perishable Items

Due to the perishable nature of baked goods, we generally do not offer refunds or exchanges. However, exceptions may be made under the following circumstances:

• Incorrect item received

• Order not received

• Product quality issue (e.g., under cooked, burnt, spoiled)
   

Please contact us within 24 hours of receiving your order if you experience any of these issues. Include your order number, description of the issue, and a photo if possible.
 

2. Custom Orders (e.g., cakes, bulk catering)

All custom orders require advance planning, time, and materials. As such:

• Deposits are non-refundable

• Cancellations made more than 72 hours before the scheduled pickup/delivery may be eligible for a partial refund or store credit

• Cancellations within 72 hours of the scheduled pickup/delivery are non-refundable

3. Online Orders

If you placed an order through our website or a delivery app and received the wrong item, or the product was damaged during transit, please reach out within 24 hours. We'll work with you to resolve the issue, which may include a refund, replacement, or store credit.

4. Allergies & Dietary Restrictions

We list common allergens (e.g., nuts, dairy, gluten) in our product descriptions. However, all products are made in a kitchen where allergens are present. We do not offer refunds for allergic reactions. Please contact us in advance with any questions about ingredients.

5. How to Request a Refund

To request a refund or report a problem with your order, please contact us at:

📧 NEWLANDS HOME BAKERY LTD - info@newlandshomebakery.com 
📞 NEWLANDS HOME BAKERY LTD = 0141 632 9148
📍 Unit 1-9, 321-329 Burnfield Rd., Thornliebank, Glasgow G46 7NA
 

Include your name, contact information, order number, and details of the issue.
 

6. Refund Method

Approved refunds will be issued to the original method of payment or provided as store credit, typically within 5–7 business days.

We appreciate your understanding and support of our small business.

✅ ALLERGEN HANDLING AND CONTROL FOR A BAKERY USING PRE-PACKED FOODS AS INGREDIENTS

The ingredients we handle within our factory contain the following Allergens
 

1. Understanding the Legal Requirements

• Allergenic ingredients must be clearly declared on pre-packed food labels as per food law (e.g., 14 EU-defined allergens).

• When pre-packed foods are used as ingredients, declared allergens must be considered and controlled just as any other raw ingredient.

• Key allergens include: Cereals (gluten), Crustaceans, Eggs, Fish, Peanuts, Soybeans, Milk, Nuts, Celery, Mustard, Sesame, Sulphur dioxide/sulphites, Lupin, Molluscs.
   

2. Supplier Assurance

• Obtain specifications for all pre-packed food ingredients, including full allergen information.

• Maintain records of allergen declarations and update them when suppliers change product composition.

• Use only reputable suppliers who can provide consistent and accurate allergen documentation.
   

3. Receiving and Storage Controls

• Label and segregate pre-packed products containing allergens from non-allergen ingredients.

• Use dedicated shelving or containers with allergen labels (e.g., "CONTAINS NUTS").

• Store allergens below or away from non-allergenic ingredients to avoid cross-contact.
   

4. Production Controls
 

a. Scheduling

• If possible, produce non-allergen products before allergen-containing ones to reduce cross-contact.

• Allow for cleaning time between production runs with different allergen profiles.
   

b. Zoning and Segregation

• Physically separate areas or equipment for handling high-risk allergens (e.g., nuts, sesame).

• Use color-coded tools and utensils for different allergens.
   

c. Label Check Before Use

• Check every pre-packed product's label before use in production.

• Verify declared allergens against recipe specifications and allergen matrix.
   

5. Cleaning and Sanitation

• Use validated cleaning methods to remove allergen residues.

• Clean shared equipment thoroughly between different allergen runs.

• Maintain documented cleaning records as part of due diligence.
   

6. Staff Training

• Train staff on allergen awareness, cross-contact prevention, and how to handle pre-packed allergen-containing products.

• Include procedures for reading and interpreting allergen declarations on labels.
   

7. Documentation and Allergen Matrix

• Maintain an allergen matrix listing all allergens present in each product, including those introduced via pre-packed ingredients.

• Update matrix when recipes or suppliers change.
   

8. Labeling Finished Products

• Finished product labels must reflect all allergens present, including those from pre-packed ingredients.

• Use clear, bold font or contrasting background for allergen declarations (e.g., "Contains: Milk, Wheat, Egg").
   

9. Verification and Audit

• Conduct regular internal audits of allergen control procedures.

• Verify cleaning effectiveness (e.g., ATP swabs or allergen testing kits if appropriate).

• Review documentation for completeness and compliance.
   

10. Allergen Incident Management

• Establish a plan for managing allergen contamination or mislabeling incidents.

• Procedures must include product recall protocols, customer communication, and investigation.
  
  📜 Website Disclaimer – NEWLANDS HOME BAKERY LTD
   

• 1. General Information

• The content provided on this website is for general informational purposes only. While we strive to keep information accurate and up to date, NEWLANDS HOME BAKERY LTD makes no warranties or representations regarding the accuracy, reliability, or completeness of any information on the site.
   

• 2. Allergen Notice

• All our products are prepared in a kitchen that handles common allergens including, but not limited to:
  gluten (wheat), eggs, milk, nuts, peanuts, soy, sesame, and sulphites.

• Although we take every reasonable precaution to avoid cross-contamination, we cannot guarantee the absence of trace allergens in any of our products.

• Please contact us directly before placing an order if you have a food allergy or intolerance.
   

• 3. Ingredient Information

• All ingredients and allergen information provided on this website (including for pre-packed products) are based on supplier specifications and recipes as of the latest update. Ingredients and suppliers may change from time to time. Customers are advised to check labels carefully and ask staff if unsure.
   

• 4. Health & Dietary Claims

• Any health-related or dietary information (e.g., “vegan,” “gluten-free,” etc.) is provided for general guidance only and may not be suitable for individuals with specific medical or dietary needs. Always consult a qualified professional before relying on this information.
   

• 5. Liability

• NEWLANDS HOME BAKERY LTD will not be liable for any loss, injury, or damage resulting from reliance on information provided on this website or from consumption of our products by individuals with allergies or intolerance's.
   

• 6. External Links

• This website may contain links to third-party websites. We do not control or endorse the content of those websites and are not responsible for their content or privacy practices.